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Research Capture

Help for every part of your account.

Use the authenticated support workflow for account-specific help, or follow the paths below for billing and privacy requests.
Open account support
1

Account and product support

Sign in, open More, then Account, and choose Contact support. The request is tied to your verified account so support can investigate without asking you to publish private workspace data.
2

Subscription, cancellation, or refund

Open More, then Account, to restore purchases or open Apple subscription management. Purchases, cancellation, and refund decisions are handled through Apple.
3

Export or delete your account

Open More, then Account, to request a complete account export or deletion. These authenticated controls protect the request from account impersonation.

Send account-specific requests from the app.

The in-app support path creates a durable case with the account context needed for follow-up. Never include passwords, authentication codes, or full payment-card details.